Privacy Policy
What Data Do We Collect
When you sign up, opt into promotions, or make a deposit, we'll ask for some personal details. These can include:
- Name
- Email address
- Date of birth
- Residential address
- Phone number
- Identification documents for verification purposes
We also pick up technical data automatically when you browse the site. That covers things like your IP address, device type, browser, operating system, where you came from before landing on our site, how long you stayed, which pages you visited, and click-through activity.
Why Do We Collect Data
There are a few different reasons we collect your information, and we want to be upfront about all of them:
- To actually run our services — that means processing your deposits and withdrawals
- To keep you in the loop about promotions, updates, or anything important
- To personalise what you see and how the site works for you
- To meet our legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
- To watch for any suspicious or fraudulent account activity
- To analyse how things are going internally and keep improving the platform
Pretty much everything we collect has a clear purpose behind it.
How Do We Share Data
We don't sell your personal data. We don't rent it out or trade it either. That's a hard line for us. That said, we do share information in certain situations:
- With third-party service providers who help us operate — think payment processors and IT infrastructure partners
- With regulatory bodies or law enforcement agencies when the law actually requires it
- With other companies within our corporate group for operational reasons
Every external partner we work with is bound by strict confidentiality agreements. We're not handing your details to just anyone.
Data Security
Keeping your data safe isn't something we treat as an afterthought. We've got a number of measures in place:
- SSL encryption to protect all data moving between you and our site
- Access controls and password protection for sensitive internal systems
- Regular security audits carried out by independent third-party experts
- Ongoing updates to our security practices as threats evolve
It's a continuous process, not a set-and-forget situation.
Cookies and Tracking
Our site uses cookies and similar tracking technologies. They help us improve your experience, understand how traffic flows through the site, and keep things secure. You can adjust your cookie preferences through your browser settings at any time — just keep in mind that turning them off might affect how some parts of the site work for you.
Your Rights
You've got real rights when it comes to your personal data, and we want you to know what they are:
- Access: Want to know what data we hold on you? Just ask and we'll show you.
- Correction: If something's wrong or out of date, get in touch and we'll sort it out.
- Deletion: In certain circumstances, you can request that we delete your personal data.
To use any of these rights, reach out to us at [email protected]. We'll get back to you and handle it properly.
Data Retention
We hold onto your personal information for as long as it's needed — to keep providing our services, meet our legal obligations, and stay compliant with anti-money laundering regulations. Once it's no longer required, it goes.
Changes to This Policy
This policy might change from time to time. If it does, the updated version will be posted right here on this page and it'll take effect straight away. It's worth checking back every now and then just to stay across any updates.